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Privacy Policy

SantosRadcliffe Ltd
Last updated: 24 February 2026

SantosRadcliffe Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (santosradcliffe.com or any sub-domain), interact with our services, or communicate with us. We are registered in England & Wales (company number: 17001112) and act as the data controller for the personal data we process.

1. Information We Collect

We collect only the information necessary to provide our services and respond to your inquiries. This may include:


Personal data you provide directly

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  • Name and contact details (email, phone) when you request an audit, licensing terms, partnership discussion, or send a message.

  • Any information you voluntarily include in your message (e.g. description of your plateau, project details).

 

Automatically collected data

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  • Technical information: IP address, browser type/version, operating system, referring pages, time/date of visit, pages viewed (via Wix Studio analytics).

  • Cookies and similar technologies: we use minimal essential cookies for site functionality (e.g. session management). No advertising or tracking cookies are used.

 

We do not collect sensitive personal data (special category data) unless you explicitly provide it in a message, in which case we process it only to respond to your inquiry and then delete or anonymise it promptly.

2. How We Use Your Information

We use your personal data only for the purposes for which it was provided:

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  • To respond to your inquiry, request for audit, licensing discussion, or partnership proposal.

  • To provide access to licensed assets, track mandate progress, or coordinate recalibration sessions (if you become a client).

  • To maintain basic records of communications for legal and operational purposes (e.g. proof of engagement).

  • To improve our website (anonymous analytics only).

 

We do not sell your personal data. We do not use your data for marketing unless you explicitly opt in.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

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  • Contract (or steps prior to contract) — when you request an audit, licensing, or mandate engagement.

  • Legitimate interests — responding to general inquiries, maintaining basic communication records, improving site functionality (balanced against your rights).

  • Consent — only if you explicitly opt in to marketing updates (rare).

4. Sharing Your Information

We share personal data only when necessary:
 

  • With trusted service providers (Wix for hosting/analytics, email provider for communication) under strict data processing agreements.

  • With legal authorities if required by law or to protect our rights.

  • We do not share data with third parties for marketing.

 
All processors are based in the UK, EU/EEA, or countries with adequate data protection (or covered by appropriate safeguards).

5. Data Retention

We keep personal data only as long as necessary:

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  • Inquiry / pre-contract communications: retained for 12 months after last contact (unless you become a client).

  • Active client / licensee data: retained for the duration of the engagement plus 6 years (standard UK limitation period).

  • After that, data is deleted or irreversibly anonymised.

6. Your Rights

Under the UK GDPR you have the right to:

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  • Access your personal data

  • Rectify inaccurate data

  • Erase data (in certain circumstances)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where consent is the basis)

 

To exercise any right, email info@santosradcliffe.com with “Data Rights Request” in the subject line. We will respond within one month (extendable by two months if complex).

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You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint

7. International Transfers

If any data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (e.g. UK International Data Transfer Agreement or adequacy decision).

8. Security

We take reasonable technical and organisational measures to protect your data (encryption in transit, access controls, secure hosting via Wix). However, no system is 100% secure — we cannot guarantee absolute security.

9. Changes To This Policy

We may update this policy from time to time. Changes will be posted here with an updated date. Significant changes will be notified via email to known contacts.

10. Contact

For any privacy questions or to exercise your rights:

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Email: info@santosradcliffe.com

Subject: Privacy / Data Rights

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Thank you for trusting us with your information.

SantosRadcliffe Limited

© 2026

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